Delete your account

You can ask us to delete your Siniam account and the data that goes with it at any time, from the app or by email. You don't need the app installed to do it.

If you own the workspace

Closing the workspace deletes the business's account and everything kept in it: products, sales, customers, suppliers, staff accounts and files.

• In the Siniam app: open the menu, tap your name, then Close this workspace. Confirm with your password.
• By email: write to [email protected] from the email address on the account, with your workspace address (for example yourbusiness.siniam.com).

Our team contacts you to confirm before anything is deleted. Until then everything keeps working as it is.

If you're a member of someone else's workspace

Your account belongs to the business that added you. Ask the business's owner or an admin to remove you under Team; that deletes your sign-in. If you can't reach them, email [email protected] and we'll pass your request to the business.

Deleting some data without closing the workspace

• Records: products, customers, suppliers, expenses and other records can be deleted in the app or on the web by anyone whose role allows it.
• Your own sign-in: if the business keeps its records but you no longer need access, ask the owner or an admin to remove you under Team.
• Anything else: email [email protected] from the address on the account and say what you'd like deleted. We may need to confirm who you are, and we reply within the time the law sets.

What is deleted, and what is kept

• Deleted: the workspace, its records and files, and every account in it. The live workspace is removed when the closure is confirmed. An archive of its database and files is kept for up to 12 months only so it can be restored if you ask, then permanently deleted. Routine backups expire within days.
• Kept: invoices and payment records for Siniam's own billing, for as long as tax law requires (in Kenya, generally five years).
• On your phone: signing out and removing the account in the app, or uninstalling the app, removes what the app kept on that phone.

See our Privacy Policy for how we handle personal data.